As a Guest Service Team Leader at Jumeirah, you will play a pivotal role in ensuring the highest standards of guest service. This position involves both pre-opening and operational responsibilities, making it an exciting opportunity for individuals with luxury hospitality experience who thrive in a fast-paced environment.
Key Responsibilities: Guest Service Team Leader Jumeirah Dubai, UAE
- Support the setup and define the function’s role during the pre-opening phase.
- Collaborate closely with the hotel and residences to address operational needs as outlined in the job description.
- Cascade and ensure adherence to all standards applicable to bellmen and doormen by all colleagues.
- Escort guests to their rooms when necessary, maintaining rooming standards across the team.
- Maintain cleanliness and orderliness of storage spaces for the Concierge Team.
- Oversee procedures related to luggage handling, including drop-off, pick-up, and long-term storage, ensuring consistent implementation.
- Safely store and deliver guest items while adhering to manual handling policies.
- Work in conjunction with the Health & Safety Concierge Representative to maintain accurate records and best practices.
- Assist Concierge Management in ensuring timely completion of mandatory training for bellmen and doormen teams.
- Load departing guests’ cars, bidding a courteous farewell and confirming luggage pieces.
- Unload luggage from arriving guests’ cars, following safety guidelines.
- Direct and escort guests to reception, announcing them by name.
- Maintain the cleanliness and orderliness of the hotel’s driveway, main entrance, and car park.
- Liaise with valet parking attendants for arriving and departing guest vehicles, ensuring thorough checks.
About You: Guest Service Team Leader Jumeirah Dubai, UAE
The ideal candidate for this position should possess the following qualifications and experience:
- Ideally, experience in a Pre-Opening role, including setting up related systems or structures within the department.
- Ability to work effectively under tight deadlines and in high-pressure situations, especially during intensive pre-opening phases.
- Previous luxury hospitality experience in a customer service role.
- Strong problem-solving skills and a collaborative approach to teamwork.
- Exceptional organizational skills, with the ability to prioritize and follow up on tasks.
Salary: AED 4001-5000
Experience: 1 – 2 Years
Contact No.: 0523380321
Email: hralinoori@gmail.com
Address: Deira, Dubai, UAE
If you meet the above qualifications and are ready to be part of a dynamic team in the luxury hospitality industry, we invite you to apply for this role.
Note: Please note that this job description is a template and should be customized with the specific details of the position, including the company’s name and any other relevant information.
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