Job Title: Arabic Call Centre Agent

Location: Bahrain

Job Type: Full-time

About Us:

We are seeking passionate individuals to join our Contact Centre Team in Bahrain. At our company, we believe in providing exceptional customer service, and we are looking for dynamic and dedicated Arabic Call Centre Agents who share our commitment to excellence.

Job Description:

As an Arabic Call Centre Agent, you will play a pivotal role in ensuring our customers receive top-notch assistance and support. Your fluency in Arabic and English, combined with your background in the Travel Industry, will be invaluable in delivering outstanding service.

Key Responsibilities:

• Bilingual Proficiency: Fluent in both Arabic and English to effectively communicate with a diverse customer base.
• Travel Industry Expertise: Ideally, you should come from a Travel Background Industry, allowing you to understand and cater to the unique needs of travelers.
• GDS Experience: Previous experience with Global Distribution Systems (GDS) is essential for efficiently handling reservations, bookings, and inquiries.
• Attentiveness: Pay meticulous attention to detail to ensure accurate information is provided to customers.
• Problem Solving: Effectively resolve customer issues and inquiries, demonstrating a proactive and solution-oriented approach.
• Customer Satisfaction: Strive to exceed customer expectations, leaving a positive and lasting impression.
• Team Player: Collaborate with colleagues and supervisors to achieve team goals and maintain a positive working environment.

Requirements:

• Fluent in Arabic and English (written and spoken).
• Prior experience in the Travel Industry is highly preferred.
• Proficiency in using Global Distribution Systems (GDS).
• Exceptional communication and interpersonal skills.
• Customer-focused mindset with a strong commitment to quality service.
• Ability to work in a fast-paced environment and adapt to changing situations.
• Strong problem-solving skills and attention to detail.
• Must be eligible to work in Bahrain.

How to Apply:

If you meet the qualifications and are excited about the opportunity to join our team, please submit your resume to najma@tcig.co. We look forward to reviewing your application and exploring the possibility of you becoming an integral part of our dedicated team of professionals.

At our company, we value diversity and are committed to creating an inclusive environment for all employees. We encourage individuals of all backgrounds to apply.

Join us in providing exceptional customer experiences and shaping the future of our Contact Centre Team in Bahrain!

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