Are you a detail-oriented individual with a passion for assisting customers in their travel arrangements? We are seeking a dedicated Ticketing Reservation Agent to join our team. As a Reservation Agent, you will play a crucial role in providing exceptional customer service, offering travel advice, and facilitating seamless booking experiences for our clients. Your responsibilities will include handling reservations, providing travel recommendations, and ensuring customer satisfaction throughout the booking process.

Key Responsibilities: Ticketing Reservation Agent Job in Dubai

1. Assist and guide customers in selecting suitable travel options based on their preferences and budget.
2. Facilitate the reservation process, considering customers’ specific requirements and financial constraints.
3. Verify the availability of accommodations and transportation options for customers’ desired travel dates.
4. Create travel itineraries by suggesting local attractions and points of interest to enhance customers’ travel experiences.
5. Manage payment processing and promptly communicate reservation details to customers.
6. Resolve any booking-related issues that may arise during the reservation process.
7. Promote and sell reservation services, highlighting additional offerings such as tour tickets, travel insurance, and upgraded accommodations.
8. Address customer inquiries and concerns regarding the reservation procedure promptly and professionally.
9. Implement up-selling strategies when appropriate to enhance the overall customer experience.
10. Provide necessary support to customers requiring changes or cancellations to their reservations.

Requirements: Ticketing Reservation Agent Job in Dubai

1. High school diploma or equivalent qualification.
2. Preferably certified as a travel associate (CTA) or certified travel counselor (CTC).
3. Previous experience in sales or public relations, ideally within the hospitality or travel sectors.
4. Strong background in customer service with an emphasis on client satisfaction.
5. Exceptional written and verbal communication skills.
6. Proficiency in Microsoft Office Suite and data entry.
7. Strong multitasking and time-management abilities with a knack for prioritizing tasks effectively.
8. Flexibility to work varying shifts as required.
9. Candidates must be currently residing in the UAE.

If you are enthusiastic about providing exceptional customer service and possess a strong understanding of the travel industry, we encourage you to apply. This is an exciting opportunity to contribute to our dynamic team and make a meaningful impact on the travel experiences of our customers.

Industry: Airlines
Career Level: Mid Career
Job Location: Dubai, UAE
Salary: AED 3501-4000
Experience: 1-2 Years
Job Type: Full Time
Gender: Any
Contact Number: 0529559280
Email: hafsaamal101@gmail.com
Address: Al Qusais, Dubai

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